While I know that this a common complaint, and that the drop rate is weighted heavily in favor of Ag in the Bronze chest (82.46%), most players will not realize this since the visual mechanism is that of a wheel. The assumption, right or wrong, is that if it is a wheel that you spin, it is random. It's human perception. Given that, I still believe that out of 19 "spins" I should get somthing else besides two (2) 7 Au spins, seven (7) 12,000 Ag spins, and ten (10) 10,000 Ag spins. That's all the spins I've been able to get this month, so far. Harder to do anything for those who do not spend any money on the game to by keys, gold, bots, or whatever....